Frequently Asked Questions
Everything you need to know about shopping with Creations.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. International shipping times vary by location but generally arrive within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products handmade or mass-produced?
At Creations, we pride ourselves on a curated selection. Many of our items are handcrafted by independent artisans, while others are sourced from boutique manufacturers that prioritize quality and ethical labor.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my package after it ships?
Yes, once your order has been processed and shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer gift wrapping services?
Absolutely! You can select the 'Gift Wrap' option at checkout for a small fee, which includes premium packaging and a personalized note for your recipient.